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Customer Success Internship

Alhamdulillah, what began as an honest effort out of our home has grown into a company serving thousands of households, with strong momentum and a mission that matters. We're building products that allow for more mindful worship throughout our busy days.

We're looking for a Customer Success Intern to look after our customers, making them feel genuinely cared for, deeply understood, and ensuring we build our product and business around their needs. You'll own the complete customer feedback loop, turning everyday interactions into actionable insights that shape product development and business decisions.

What You'll Do

You'll bridge customer support and business strategy, combining hands-on care with research that directly influences company direction.

Customer Support Operations

  • • Respond to inquiries covering pre-sales questions, technical troubleshooting, and order issues with professionalism and empathy.
  • • Process returns and exchanges while documenting reasons and patterns.
  • • Draft clearer policies, website copy, help documentation, and tutorials based on customer feedback and support patterns.
  • • Set clear expectations with customers about response times and resolution processes.

Customer Insights

  • • Conduct regular calls with customers at different lifecycle stages to uncover root causes of satisfaction and frustration.
  • • Compile and prioritize bugs, usability issues, and feature requests by impact and frequency.
  • • Produce insights reports and data-driven recommendations that answer: Why do customers buy? What needs are we meeting? Where should we invest next?

Process Development & Tooling

  • • Build and implement tools, templates, and automation to handle growing volume efficiently while maintaining quality.
  • • Document workflows and standard operating procedures for smooth onboarding as the company scales.

Who You Are

  • • Empathetic listener: You genuinely care about customer frustrations and make people feel heard.
  • • Clear communicator: You write with clarity and warmth across technical troubleshooting and strategic advocacy.
  • • Analytical thinker: You spot patterns and turn qualitative insights into quantitative priorities.
  • • Proactive problem-solver: You identify trends early and propose solutions before escalation.
  • • Mission-aligned: You understand Muslim customers' needs and approach service with ihsan (excellence).

What You'll Gain

  • • Real ownership: Build and run the entire customer feedback function, not just execute tasks.
  • • Strategic influence: Your insights will directly shape product roadmap, marketing messaging, and key business decisions.
  • • Mentorship: Direct learning from a founder who scaled a faith-driven consumer hardware product to market traction.

Details

  • • Location: Remote (US-based required).
  • • Commitment: Part-time, 10 hours per week.
  • • Compensation: Stipend (hourly or monthly retainer, discussed during offer).

Interested in Applying?

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Posted on October 20, 2025
Actively hiring